What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience, improve our website, be more efficient or to process payments/orders.
Your information will be strictly confidential and will not be sold, exchanged, transferred, or given to any other company or individual for any reason whatsoever. It will only be used by us for the express purpose of delivering the purchased product(s).
The email address you provide for order processing, will be used to send you information and updates pertaining to your order. We may also send you occasional company news, updates or related product information etc., provided you have Opted In. However, if you had opted in and now would like to unsubscribe from receiving future non-order emails, just log in to your account and un-tick the box for the Newsletter.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We use a secure connection for both our website and email server(s). All supplied sensitive information is transmitted via encrypted Secure Socket Layer (SSL) technology. When processing a payment transaction, your private information (card details, financials, etc.) will not be stored on our servers but passed into our payment gateway provider’s encrypted database server who are strictly regulated so you know your details are in the safe hands.
I received a strange e-mail from Seli.co.uk - What should I do?
Individuals who receive fraudulent order status emails should contact us as immediately. We will investigate the matter in a timely fashion and get back to you with an outcome; normally this process takes no more than 48hrs. We may also contact the local police office if necessary as we work with law enforcement on their investigations into any kind of fraudulent activities. For your protection, please do not click links or open any files attached to suspicious, unsolicited emails that look like they originated from us. If you believe your computer or device has been compromised in any way, please run an anti-virus, anti-malware, anti-spyware & anti-rootkit program and install a firewall; you can find the vast majority of these programs for free. If the problem persists please consult an I.T. company or professional.
Do we disclose any information to outside parties?
No. We do not sell, trade or otherwise transfer your personally identifiable information to 3rd parties. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or for other uses which are based purely on your customer journey being a smooth and effortless experience.
Children’s Online Privacy Protection
We do not collect any information from anyone under 16 years of age. However, we do sell children's products and toys for purchase by a consenting adult who is present at the time of purchase and is 18 years old or over.
What about links to other websites?